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Terms and Conditions

1. TERMS OF USE

Apartments in the center of Zagreb is a network of  apartment hosts/owners with the goal of mutual sharing and advertising. These Terms and Conditions apply to all services provided directly, or indirectly via Internet, e-mail or phone, by network Apartments in the center of Zagreb. By accessing, browsing or using our website and/or making a reservation, you declare that you have read, understood and agreed to said conditions set out by network Apartments in the center of Zagreb.

2. CATEGORIZATION AND DESCRIPTION OF FACILITIES

Accommodation and facilities we offer have been described in accordance with the official categorization set by the Republic of Croatia, applicable at the time of programme publication, and based on data by network Apartments in the center of Zagreb. Network Apartments in the center of Zagreb assumes no responsibility for information, in written or oral form, which is not in accordance with the description of services and facilities published in programmes, and which has been received by a third party. Network Apartments in the center of Zagreb shall not be liable in case of incorrect information by business partners.

3. RESERVATION OF ACCOMMODATION
3.1. By making a reservation of accommodation, the guest enters into a direct relationship with hosts/owners of network Apartments in the center of Zagreb.

3.2. Reservations may be made online or by telephone: +385 (99) 618 73 78 (Bruno). We are also available on the e-mail address reservation@zagreb-center.com. Reservation is complete only when deposit payment is made.
3.3. Minimum stay is 2 nights. Network Apartments in the center of Zagreb don’t rent only for 1 night stay.

4. PRICE OF SERVICES
4.1. The current price of services is listed on our website, as well as in the offer received via online booking system or from a reservations department. In case of any changes or deviations from the booked service, the regular prices shall be charged.

4.2. Refund is not possible for services which have not been used.

4.3. All types of special services which are not included in the price shall be paid by the guest and the guest shall order them at the time of reservation or by making an inquiry on the location.

4.4. Prices in euros are used for informational purposes only.

4.5. We reserve the right to refuse, cancel or modify a reservation in case there has been misuse of the reservation system or if the reservation has been an obvious mistake made by the user.

4.6. Prices include the cost of accommodation, tourist tax, the cost of electricity, heating, bed linen, towels, brochures, city maps and final cleaning.

4.7. Free wireless Internet is available in all rooms and apartments. Hosts shall not be held responsible for potential technical problems caused by a service provider.

4.8. Meals are not offered in the accommodation facilities.

4.9. Accommodation for an additional person is charged from 10€ to 20€ per person, depending on apartment.

5. CHECK-IN/CHECK-OUT
5.1. On the day of arrival, an apartment is at your disposal from 1 p.m.

5.2. Check-in time is between 13:00 and 21:00. Check-in after 21:00 needs to be arranged individually or as self check in with keylockers.

5.3. Check-out time is until 10:00 or later, depending on previous agreement.

5.4. Late check-out may be arranged if the apartment is available. The cost of late check-out can be charged 50% to 100% of apartment rate per night.

6. PERSONAL IDENTIFICATION
Guests are required to have valid identity documents. If in case of an invalid document a guest cancels a trip and thus network Apartments in the center of Zagreb suffers additional damage, the guest shall compensate for the damage. If a guest loses a passport during a trip or the passport is stolen, the cost of issuance of new documents shall be borne by the guest.

7. PAYMENT
7.1. Accommodation payment shall be made directly to hosts/owners of network Apartments in the center of Zagreb accounts before or upon arrival.

7.2. Payment may be made when making a reservation to the apartment owner’s bank account unless agreed otherwise.

7.3. Deposit of 20% of total amount should be made when reservation is made unless agreed otherwise. Hosts/owners of network Apartments in the center of Zagreb can ask for higher deposit if booking was made for longer period or for ‘last minute’ bookings.

8. CANCELLATION POLICY IN NETWORK APARTMENTS IN THE CENTER OF ZAGREB
8.1. For cancellation of a reservation, guests shall be charged by deposit unless agreed otherwise.

9. HOUSE RULES
9.1. In order to ensure a pleasant stay for all guests as well as to prevent any potential disagreement, all guests shall read the House Rules. Upon reservation confirmation, it is implied that you have understood all segments of the House Rules and that you will fully adhere to them.

9.2. If the guest notices faulty of damaged items they shall notify their host in order to fix the damage as soon as possible.

9.3. Guests shall be charged for all damage to items, whether it was made intentionally or unintentionally.

9.4. Please use energy rationally.

9.5. In case of the loss of keys, the guest shall immediately contact Bruno or at +385 (99) 618 73 78 or reservation@zagreb-center.com.  The loss of key or leaving a key inside the doorlock shall be charged 50 EUR.

9.6. Guests shall leave apartments and rooms clean before check-out and take out the garbage, and put it in the provided trash cans in front of the building.

9.7. During their stay guests shall adhere to the House Rules, which stipulates that loud music and parties are STRICTLY FORBIDDEN.

9.8. Violations of the House Rules may result in a police report being filed by tenants, as well as loss of the rent paid in the event of damage.

9.9. We highly appreciate your cooperation and hope that you understand that all these rules are obligatory, given that Apartments in the center of Zagreb is located in residential buildings, and that afternoon and night rest of other tenants must be respected.

10. COMPLAINTS
It is in our best interest to keep the guests satisfied and immediately resolve any complaints at the location. If the situation does not improve after a complaint, the guest shall ask for a confirmation stating that the service was not provided, or that it was not provided in the agreed upon manner. The guest shall send complaint at reservation@zagreb-center.com. The guest shall written complaint within 8 days from the end of the trip. Hosts of network Apartments in the center of Zagreb is required to provide a written response to such a complaint. If a guest files a written complaint outside of this period, hosts of nettwork Apartments in the center of Zagreb shall not be obliged to take the compliant into consideration.  Hosts respond only to complaints that could not be resolved on the spot. During the process of decision making, the guest irrevocably waives the right to mediation by a third party, arbitration by any institution as well as the right of giving information to the media. Additionally, the guest waives the right to file a civil action. The maximum amount of compensation per complaint may reach the amount of the advertised part of services, and it shall not include the service which has been used or the entire amount of the arrangement. The guest and the hosts of network Apartments in the center of Zagreb shall attempt to resolve disputes amicably, but failing to do so, the parties agree to jurisdiction of the County Court in Zagreb. Governing law is Croatian law.

11. RESPONSIBILITIES OF NETWORK APARTMENTS IN THE CENTER OF ZAGREB
Hosts/owners of network Aapartments in the center of Zagreb shall take care of performance of services, as well as the selection of service providers, with due diligence of a prudent businessman and shall also care about rights and interests of guests, in accordance with good practices in tourism. Hosts of network Aapartments in the center of Zagreb are not required to provide services outside of these Terms and Conditions and shall not be responsible for loss of valuables and personal belongings of guests.

12. RESPONSIBILITIES OF GUESTS
Guests shall make sure that they personally meet all requirements set out by regulations of the Republic of Croatia and adhere to the House Rules of network Apartments in the center of Zagreb. Guests shall be held responsible for damage caused. The cost of damage caused shall be borne by the guest at or after check out. The loss of key or leaving a key inside the doorlock shall be charged 50 EUR.

13. PRIVACY

Hosts of network Aapartments in the center of Zagreb shall retain any personal data you provide during the use of our website or when making a reservation via other online booking systems. Personal information may include your name, address, telephone number, credit card number and e-mail address. In order to prevent unauthorized access, we perform physical, electronic and organizational procedures, thus protecting personal information from accidental or unlawful destruction, accidental loss, modification and unauthorized disclosure or access. Hosts of network Aapartments in the center of Zagreb uses personal information and other data collected on the website in order to: (a) provide requested products and services (mostly for the purpose of processing your reservation) and, (b) provide information about our products and services.

Hosts/owners of network Apartments in the center of Zagreb do not share your personal information with third parties. Sharing certain personal information with selected partners, when necessary, shall not be disclosed to third parties without your consent.